Our20 Support
Help for the everyday details.
For help with Our20, email [email protected].
Start with these checks
Location or trip updates look out of date
Check your device’s internet connection and review Our20’s Location Services permissions in iPhone Settings. Look at the last-update information before relying on a shared location. Devices that are offline or have restricted permissions may not provide current updates.
Notifications are missing
Review the notification permissions for Our20 in iPhone Settings, and check whether Focus or notification settings are silencing updates. Delivery can depend on connectivity and device settings.
Accounts and family membership
For sign-in, family invitations, membership, and account roles, consult the in-app Help & Support. Additional support guidance will be added as Our20 develops.
Safe Places, Check-In, and Watch My Trip
Additional support guidance will be added as Our20 develops. Availability and updates can depend on permissions, family relationships, and device connectivity.
Messaging and the family calendar
Use family conversations and shared family events and schedules to coordinate everyday life. Additional support guidance will be added as Our20 develops.
Preparing a useful report
When emailing support, include your iPhone model, iOS version, Our20 version, and the steps that led to the issue. Avoid sharing passwords, precise location, or sensitive family details in a general support report.
Urgent situations
Our20 is not an emergency service. For immediate danger, contact your local emergency services directly.
Privacy requests
For privacy questions, email [email protected]. See Privacy Choices for the current status of the access and deletion request process.